Senior Product Manager — McKinsey & Company · Platform
Today I own a portfolio of enterprise products at McKinsey — an internal app and asset marketplace, GenAI knowledge assistants, a GenAI support agent, and a service-health dashboard — across two engineering squads and an offshore vendor team. I shipped McKinsey's first production GenAI support agent; it worked well enough that other flagship internal teams asked for it, and it spread to five-plus channels in months. I set the 12–18 month roadmap for the marketplace against an ROI model measured in thousands of hours a year, grew active integrations ~30% year over year into the five figures, and scaled a knowledge assistant to hundreds of weekly users at ~80% automated resolution. I also built the answer-quality evaluation the org didn't have — turning “is the AI any good?” from an argument into a tracked signal leadership steers by.
SHIPPED · McKinsey’s first production GenAI agents · LEARNED · one PM + an AI operating model = director-level surface area